Affordable Dentures & Implants

Operations

• Serve as the end-to-end business owner for the enterprise outside lab program from rollout and stabilization through ongoing operations and continuous improvement
• Translate outside lab strategy into an operating roadmap with milestones, owners, dependencies, risks, decisions, and measurable outcomes
• Establish governance and decision rights across Lab Operations, Field Operations, Clinical, Procurement, Finance, IT, Training, Compliance, vendors, and practices
• Drive practice adoption of preferred outside lab partners, approved product categories, ordering channels, and standard workflows
• Identify off-contract spend, low adoption, and workflow noncompliance and coordinate targeted interventions
• Own operating relationships with preferred outside lab partners after contracting, in partnership with Procurement and Clinical
• Establish and manage vendor scorecards covering quality, turnaround time, remakes, case acceptance, responsiveness, issue resolution, invoice accuracy, and service levels
• Lead vendor performance reviews, corrective actions, systemic issue resolution, and contingency planning
• Own end-to-end outside lab workflows including ordering, case submission, digital scanning, ticketing, status visibility, delivery, escalation, invoicing, and performance reporting
• Lead implementation and optimization of Dentira, vendor portals, scanner workflows, Salesforce ticketing, and relevant practice systems
• Coordinate pilots and phased rollouts, define success criteria, resolve readiness gaps, and recommend scale, pause, or redesign
• Partner with Training, Field Operations, Clinical, IT, and vendors on role-based training, communications, change management, and workflow improvements
• Own performance and value-capture scorecards covering spend, vendor penetration, savings, quality, turnaround time, remakes, service performance, adoption, and patient or practice impact
• Partner with Finance and Procurement to validate baselines, savings methodology, forecasts, and realized financial impact
• Build and prioritize a continuous-improvement backlog and embed proven improvements into SOPs, technology, training, scorecards, and operating routines
• Report risks, decisions, priorities, and value delivery to Lab, Operations, and executive leadership
• Reports to the Director of Lab Operations

Senior Manager, Outside Lab Operations

Front Desk

• Manage phones, scheduling, patient check-in/out, and calendar coordination
• Collect and process payments; handle insurance verification, claims, and financial arrangements
• Maintain patient confidentiality and ensure HIPAA/OSHA compliance
• Educate patients on procedures, treatment options, office policies, and aftercare instructions
• Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments within state guidelines
• Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards
• Maintain accurate patient records, treatment routers, and documentation as directed
• Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties
• Provide excellent patient service to ensure a positive experience and smooth office flow
• Perform additional duties as assigned to support clinical and administrative needs

Senior Manager, Outside Lab Operations

Front Desk DA