Senior Manager, Outside Lab Operations

Affordable Dentures & Implants

Senior Manager owning Affordable Care’s outside dental lab program, vendor performance, and practice adoption. Driving workflow execution, savings realization, reporting, and continuous improvement across U.S.

Posted 8/22/2026full-timeRemote • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end operations for outside lab programs, including vendor management, performance optimization, and cross-functional collaboration. Proficient in utilizing analytical skills to drive decision-making and continuous improvement in healthcare and dental environments.

Highest-signal resume keywords

Vendor ManagementProgram ManagementKPI ManagementChange ManagementFinancial Acumen

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementProgram ManagementSpend AnalysisForecastingPerformance Reporting

Soft Skills

Analytical SkillsCross-Functional LeadershipCommunication Skills

Tools & Technologies

DentiraSalesforcePower BIExcelPowerPoint

Industry Keywords

Healthcare ManagementDental LaboratorySupply ChainMulti-Site Service OperationsDigital Workflow

About the role

Key responsibilities & impact

Serve as the end-to-end business owner for the enterprise outside lab program from rollout and stabilization through ongoing operations and continuous improvement
Translate outside lab strategy into an operating roadmap with milestones, owners, dependencies, risks, decisions, and measurable outcomes
Establish governance and decision rights across Lab Operations, Field Operations, Clinical, Procurement, Finance, IT, Training, Compliance, vendors, and practices
Drive practice adoption of preferred outside lab partners, approved product categories, ordering channels, and standard workflows
Identify off-contract spend, low adoption, and workflow noncompliance and coordinate targeted interventions
Own operating relationships with preferred outside lab partners after contracting, in partnership with Procurement and Clinical
Establish and manage vendor scorecards covering quality, turnaround time, remakes, case acceptance, responsiveness, issue resolution, invoice accuracy, and service levels
Lead vendor performance reviews, corrective actions, systemic issue resolution, and contingency planning
Own end-to-end outside lab workflows including ordering, case submission, digital scanning, ticketing, status visibility, delivery, escalation, invoicing, and performance reporting
Lead implementation and optimization of Dentira, vendor portals, scanner workflows, Salesforce ticketing, and relevant practice systems
Coordinate pilots and phased rollouts, define success criteria, resolve readiness gaps, and recommend scale, pause, or redesign
Partner with Training, Field Operations, Clinical, IT, and vendors on role-based training, communications, change management, and workflow improvements
Own performance and value-capture scorecards covering spend, vendor penetration, savings, quality, turnaround time, remakes, service performance, adoption, and patient or practice impact
Partner with Finance and Procurement to validate baselines, savings methodology, forecasts, and realized financial impact
Build and prioritize a continuous-improvement backlog and embed proven improvements into SOPs, technology, training, scorecards, and operating routines
Report risks, decisions, priorities, and value delivery to Lab, Operations, and executive leadership
Reports to the Director of Lab Operations

Requirements

What you’ll need

Bachelor's degree in Business Administration, Operations, Healthcare Management, Supply Chain, Finance, Analytics, or a related field required
5+ years of progressive experience in operations, program management, vendor management, supply chain, healthcare, dental, laboratory, or multi-site service operations
Demonstrated experience leading complex cross-functional initiatives from design through rollout, stabilization, and ongoing performance management
Experience managing external vendors through scorecards, service levels, operating reviews, escalation, and corrective action
Strong analytical and financial acumen, including KPI management, spend analysis, savings validation, forecasting, and business cases
Experience driving adoption and change across distributed field locations without relying solely on formal authority
Dental laboratory, dental practice, healthcare, procurement, or digital workflow experience preferred
Familiarity with Dentira, dental scanners and digital case workflows, Salesforce, Dentrix, Power BI, Excel, and PowerPoint preferred
Willingness and ability to travel to practices, labs, vendor sites, and company meetings as required
Applicants must be currently authorized to work in the United States on a full-time basis
The company is unable to support or sponsor employment visa status for this role

Benefits

Comp & perks

Willingness and ability to travel to practices, labs, vendor sites, and company meetings as required