Set the GTM Business Systems strategy and vision, aligning technology investments with company objectives to drive scalable growth, operational efficiency, and revenue acceleration.
Own and evolve the GTM systems roadmap, balancing near-term business needs with long-term architectural scalability across Revenue, Legal, Risk, Operations, and Product / Engineering.
Lead, coach, and develop a high-performing team of Business Systems Analysts, Developers, and Project/Program Managers, fostering strong delivery, technical rigor, and stakeholder partnership.
Partner cross-functionally with Merchant Engineering, Merchant Risk, Legal Ops, Revenue, IT, Operations, and CS to translate business requirements into well-designed, reliable system solutions.
Oversee implementation, integration, and optimization of enterprise platforms including Salesforce, Ironclad, Snowflake, Workato, and internally built systems (e.g., Mordor).
Ensure system architecture and configurations are secure, scalable, and optimized to support evolving business models, products, and pricing strategies.
Drive system governance and operational excellence, including regular audits, risk assessments, and continuous improvement initiatives to reduce cost, improve reliability, and eliminate manual work.
Define and track success metrics for business systems initiatives, leveraging delivery and performance indicators (e.g., Jira metrics, sprint velocity, throughput, system ROI).
Own large-scale programs and migrations, defining scope, managing dependencies, and ensuring successful delivery across multiple teams and stakeholders.
Lead billing and revenue systems initiatives, enabling complex product launches, pricing models, and compliance requirements.
Serve as the primary GTM Business Systems POC, building trusted partnerships with Sales Operations, Engineering, IT, Product, and Finance.
Communicate clearly and consistently, using tools like Jira and Notion to provide visibility into project status, roadmap progress, and key risks.

Requirements

8+ years of experience in Business Systems, with deep ownership of commerce-to-cash / quote-to-cash processes; background in high-growth tech, enterprise environments, and/or systems consulting.
8+ years of people leadership experience, managing and developing multi-disciplinary teams.
Bachelor’s degree in Finance, Information Systems, Business Administration, or a related field (or equivalent practical experience).
Proven ability to operate autonomously while partnering effectively, taking initiative, learning from peers, and sharing knowledge across teams.
Strong technical fluency, including Salesforce (SFDC), SQL, Snowflake, and modern reporting/analytics tools.
Deep understanding of Quote-to-Cash systems and workflows, including Salesforce CPQ and downstream billing and revenue systems.
Exceptional analytical, problem-solving, and organizational skills, with the ability to turn ambiguous requirements into scalable solutions.
Advanced experience in reporting, data analysis, and visualization to drive insight and decision-making.
Demonstrated success working cross-functionally and at all levels, influencing stakeholders across Engineering, Sales, Finance, Legal, Operations, and executive leadership.

Benefits

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSQLSnowflakereporting toolsanalytics toolsQuote-to-Cash systemsbilling systemsdata analysisvisualizationsystem architecture

Soft Skills

leadershipanalytical skillsproblem-solvingorganizational skillscommunicationstakeholder managementinitiativecollaborationcoachingdelivery