Affinity Water

Head of Developer, Wholesale Services

Affinity Water

full-time

Posted on:

Location Type: Hybrid

Location: Hatfield • United Kingdom

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Salary

💰 £100,000 per year

Job Level

Lead

About the role

  • Own the strategic direction and delivery of Wholesale Services, Developer Experience, and NHH customer performance
  • Set clear expectations, build strong partnerships across the business
  • Use data, insight, and governance to drive improvements, reduce complaints, enhance service quality, and deliver financially sustainable outcomes across AMP cycles
  • Act as a visible leader—internally and externally—representing Affinity Water across industry bodies
  • Influence best practice and ensure recognition as a top‑three performer in D‑MeX and BR‑MeX
  • Manage commercial relationships with delivery partners, ensuring quality, compliance, and operational resilience
  • Provide financial leadership, managing a circa £20m annual budget (Totex-neutral approach across Opex and Capex)
  • Foster a high‑performance culture built on accountability, collaboration, and continuous improvement
  • Oversee customer experience, charging, revenue, governance, and risk

Requirements

  • Senior leadership in regulated, customer-facing environments
  • Strong understanding of Developer Services, NHH retail market, charging frameworks and regulatory expectations
  • Evidence of delivering customer experience improvements and strong MeX performance
  • Experience managing commercial partners and supply chains
  • Financial and commercial acumen, including revenue-focused operations
  • Outstanding communication and stakeholder influence, including senior forums
  • Experience presenting to Executive and Board-level audiences (Desirable)
  • Track record in emerging or competitive market environments (Desirable)
  • Experience delivering operational change in complex or regulated settings (Desirable)
Benefits
  • Car allowance
  • Minimum 2 days per week in our Hatfield office
  • Learning and development opportunities including mentoring, formal courses, and open learning resources
  • Entry into the Senior Manager bonus scheme
  • 26–30 days annual leave, rising with service, plus the option to buy up to 5 extra days
  • A personal ‘Celebration Day’ for a religious or cultural occasion important to you
  • Generous double‑match pension scheme (company contribution capped at 12%)
  • Enhanced family policies including Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave
  • Menopause and Reasonable Adjustments policies
  • Access to our Wellbeing Centre for physical and mental health support
  • Discounts on retail, dental, and medical insurance through Tap4Perks
  • Up to 4 Affinity Days per year to volunteer in the community
  • Life Assurance
  • Disability Confident
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial leadershipbudget managementcustomer experience improvementoperational change managementcommercial relationship managementdata analysisregulatory compliancecharging frameworksrevenue operationsperformance measurement
Soft Skills
leadershipcommunicationstakeholder influencecollaborationaccountabilitystrategic thinkingpartnership buildingcontinuous improvementpresentation skillscustomer focus