Affinity Hospice

Nurse

• Serve as the primary point of contact for hospice patients and families during after-hours, weekend, and holiday coverage
• Triage incoming calls, assess patient needs, and provide clinical guidance and interventions by phone
• Resolve or route non-clinical requests involving durable medical equipment, pharmacy, scheduling, and general questions
• Collaborate with physicians, social workers, chaplains, nurses, and other hospice team members
• Make clinical decisions based on patient status and plans of care
• Provide symptom-management instructions for pain, breathing difficulty, nausea, anxiety, and other concerns
• Offer emotional support and guidance to families and caregivers
• Educate patients and families on end-of-life care, medication administration, and comfort measures
• Respond to emergencies, guide caregivers through symptom-control techniques, and dispatch hospice field nurses when necessary
• Coordinate after-hours visits by hospice field nurses or other team members
• Ensure timely ordering and availability of medications and medical supplies
• Document triage interactions and nursing assessments in the electronic medical record (EMR)
• Complete workflow
• Provide detailed reports to registered nurse teams, hospice physicians, and case managers
• Update plans of care to reflect changes in patient status and maintain interdisciplinary communication

Centralized Triage Registered Nurse, RN