AFFIN Group

Manager

• Lead, drive, and inspire a high-performing branch team
• Drive overall branch sales across deposits, investments, loans, bancassurance, banca takaful, credit cards, and business referrals
• Develop strategies and monitor performance against monthly and annual sales targets
• Lead day-to-day branch operations in adherence to bank policies, BNM guidelines, and regulatory requirements
• Ensure compliance with internal controls, SOPs, the Branch Manual, and statutory obligations
• Maintain strong audit outcomes by resolving findings and ensuring timely report submissions
• Serve as BCM Coordinator, BUCO Representative, Complaint Liaison Officer, and OSHA Coordinator
• Foster a culture of compliance through coaching, reminders, and risk awareness
• Ensure efficient, high-quality customer service in line with SLA standards
• Resolve customer complaints promptly and professionally
• Ensure service accuracy and timely responses to CCQ and feedback

Branch Manager