Branch Manager

AFFIN Group

Branch Manager leading AFFIN Bank’s retail branch sales, operations, compliance, and customer service. Driving targets, audit readiness, regulatory adherence, and team performance.

Posted 8/18/2026full-timeSkudai • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in driving branch sales and managing operations while ensuring compliance with banking regulations and internal controls. Proven ability to foster a high-performance culture and deliver exceptional customer service.

Highest-signal resume keywords

Branch LeadershipSales Performance ManagementRegulatory Compliance KnowledgeCustomer Service OrientationRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Banking ExperienceBanking Products KnowledgeSales Strategy DevelopmentOperational ManagementAudit ComplianceSOP AdherencePerformance MonitoringComplaint ResolutionBCM CoordinationAML/CFT Knowledge

Soft Skills

Interpersonal SkillsCommunication SkillsAnalytical SkillsDetail-OrientedDecision-Making Skills

Industry Keywords

BNM GuidelinesBancassuranceBanca TakafulCredit CardsDepositsInvestmentsLoansStatutory ObligationsInternal ControlsSLA Standards

About the role

Key responsibilities & impact

Lead, drive, and inspire a high-performing branch team
Drive overall branch sales across deposits, investments, loans, bancassurance, banca takaful, credit cards, and business referrals
Develop strategies and monitor performance against monthly and annual sales targets
Lead day-to-day branch operations in adherence to bank policies, BNM guidelines, and regulatory requirements
Ensure compliance with internal controls, SOPs, the Branch Manual, and statutory obligations
Maintain strong audit outcomes by resolving findings and ensuring timely report submissions
Serve as BCM Coordinator, BUCO Representative, Complaint Liaison Officer, and OSHA Coordinator
Foster a culture of compliance through coaching, reminders, and risk awareness
Ensure efficient, high-quality customer service in line with SLA standards
Resolve customer complaints promptly and professionally
Ensure service accuracy and timely responses to CCQ and feedback

Requirements

What you’ll need

Minimum 5 years’ experience in retail banking
At least 2 years in a branch leadership or supervisory role
Strong knowledge of banking products, including loans, deposits, investments, and insurance
Knowledge of regulatory and compliance frameworks, including BNM and AML/CFT
Proven ability to drive sales performance and manage branch operations
Proven ability to lead cross-functional teams effectively
Excellent interpersonal and communication skills
Strong customer service orientation
Analytical and detail-oriented approach
Sound decision-making skills
Ability to manage risk and compliance matters
Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply

Benefits

Comp & perks

Positive and supportive environment
Personal growth encouragement
Community involvement opportunities
Opportunities to contribute to the future of finance
Innovation and technology-focused work environment