Affect Therapeutics

Admissions and Screening Consultant – Telehealth

Affect Therapeutics

full-time

Posted on:

Location Type: Remote

Location: Arizona • Colorado • United States

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Salary

💰 $50,000 - $55,000 per year

About the role

  • Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
  • Achieve individual goals and contribute towards team goals. Individual and team goals are designed to meet our corporate enrollment goals and ensure quality communications in every interaction.
  • Conduct an abbreviated evaluation of potential members (PM) using the SBIRT practice, when applicable, to determine if a PM is appropriate to refer for a full clinical intake assessment.
  • Demonstrate knowledge of enrollment criteria to correctly identify who is a good candidate for our program, assist potential member needs, and ensure all requests are followed through and completed.
  • Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
  • Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
  • Facilitate seamless intake appointment; coordinating with counselors and other clinical staff as necessary.
  • Contribute to the growth of the team by suggesting improvements in operations, messaging, or strategy.
  • Perform other duties as assigned.

Requirements

  • Relevant work experience required in business development or similar admissions roles where targets have been consistently met or exceeded. Experience with SBIRT and motivational interviewing are a plus.
  • Bachelor's Degree preferred.
  • Required Arizona licensure or certification: Behavioral health licensure Affect can work with include: LACT, LAAC, LAC, LAMFT, LMSW, LIAC, LMFT, LPC, LCSW. Although this is a remote position, Admissions Consultant must have a verifiable license in the state required.
  • Reliable high-speed home internet.
  • Exceptional customer service skills and the ability to build positive relationships with people.
  • Excellent written, presentation, communication, and analytical skills. You will be expected to compose ad hoc texts/emails to potential members as part of this role.
  • Attention to detail, ability to juggle multiple priorities, and can work in an environment where change is frequent.
  • Committed to a high ethical standard in everything you do, working collaboratively with providers, Member Care team, and other professional colleagues.
  • Excitement about working at an early-stage company where the opportunity for impact is high but not all systems/processes are fully ironed out.
  • Self-starter with high emotional intelligence.
  • High comfort level with technology, including EMR software, email, Slack, and mobile apps (e.g., Google Suite).
  • Must be able to work remotely. Must have a quiet, private dedicated home office with a door with reliable internet connection.
  • This is a full-time role. You must have the availability to work full-time and show accountability to working your scheduled hours. Treatment Consultants have set hours, but we offer flexibility in setting those hours as long as it is in the best interest of serving our members. Recurring evening and weekend availability is a big plus.
Benefits
  • Full-time employees may enroll in offered medical, dental, and vision coverage and also provided employer paid life and disability insurance.
  • Employees may enroll in Affect's company’s 401k plan.
  • Paid vacation, sick time, company observed holidays and parental leave is provided to full-time employees.
  • Remote work flexibility.
  • Opportunities for continuing education and professional development.
  • Supportive team culture focused on impact, collaboration, and innovation.
  • Be part of building a modern, inclusive, and accessible addiction care system.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SBIRTmotivational interviewingbehavioral health licensureEHRadmissionsbusiness developmentanalytical skillscustomer servicecommunication skillspresentation skills
Soft skills
attention to detailability to juggle multiple prioritieshigh emotional intelligenceself-startercollaborativecommitment to ethical standardsrelationship buildingflexibilityurgencyadaptability
Certifications
LACTLAACLACLAMFTLMSWLIACLMFTLPCLCSWBachelor's Degree