Affect Therapeutics

Consultant

• Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
• Achieve individual goals and contribute towards team goals. Individual and team goals are designed to meet our corporate enrollment goals and ensure quality communications in every interaction.
• Demonstrate knowledge of enrollment criteria to correctly identify who is a good candidate for our program, assist potential member needs, and ensure all requests are followed through and completed.
• Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
• Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
• Facilitate seamless intake appointment; coordinating with counselors and other clinical staff as necessary.
• Contribute to the growth of the team by suggesting improvements in operations, messaging, or strategy.
• Perform other duties as assigned.

Admissions Consultant – Telehealth