Af

Customer Support Specialist

Af

full-time

Posted on:

Location Type: Remote

Location: Ukraine

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About the role

  • Resolve email/chat/phone request and enhance User experience
  • Moderate User-generated content (visual & text) and review violations reports
  • Act as a bridge between Users and business team

Requirements

  • Upper-Intermediate level of English or higher
  • Exceptional communication and interpersonal skills
  • Experience in Customer Support
  • A strong sense of ownership and accountability for your area of responsibility
  • Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!)
  • The ability to simplify complex concepts and communicate them effectively
  • Flexibility to work in rotating shifts (including a minimum of 6 night shifts per month)
Benefits
  • Powerful social package and fair compensation
  • Work with the global market and a huge audience
  • Transparent evaluation of work based on personal performance indicators
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
exceptional communication skillsinterpersonal skillsproblem-solvingownershipaccountabilityability to simplify complex conceptsflexibility