Aevi

Manager

• Act as an interface for the software development team, facilitating communication with other roles within Aevi.
• Understand business requirements and use solution designs from technical analysis as the foundation for software development.
• Oversee estimation methodologies and technical estimations to ensure completeness, accuracy, and reliability.
• Collaborate with the Software Development Team Lead to plan and prioritise individual deliveries and sprints based on solution designs.
• Liaise with the QA/Testing team and participate in planning QA activities.
• Interact with project managers, providing them with delivery schedules and timelines.
• Work with Operations/Release Managers, providing inputs for release deployment into respective environments.
• Contribute to the creation of product roadmaps, specifically ensuring technical requirements, feasibility, and estimated effort are addressed.
• Participate in technology decision-making within the team, including standardization of reusable code bases, software tool versions, best practices, source control, and deployment processes.
• Manage product delivery for international markets and multiple customers.
• Leverage software development or software architecture experience to enhance delivery processes.
• Utilize knowledge of cloud technologies and environments such as AWS to support delivery initiatives.
• Foster a collaborative and agile environment, encouraging continuous improvement and innovation within the team.
• Ensure compliance with regulatory and security standards across all software deliveries.

Delivery Manager

Client Services Representative

• Lead delivery of contracted services and ensure smooth transition into BAU for assigned accounts.
• Monitor performance, identify trends, and drive continuous improvements.
• Build and maintain strong relationships with clients and internal teams.
• Collaborate with Account Managers and facilitate feedback‑based service enhancements.
• Lead operational calls, reviews, and governance sessions.
• Track and resolve critical issues; oversee service request process and reporting.
• Act as Manager on Duty for escalations, bridge calls, and emergency changes (out‑of‑hours coverage).
• Maintain accurate records and use data insights for continuous improvement.
• Stay current with industry trends and support revenue growth opportunities.
• Perform ad hoc tasks and participate in client reviews, workshops, and service transitions (occasional travel).

Delivery Manager

Client Service Owner