Aevi

Client Services Representative

• Lead delivery of contracted services and ensure smooth transition into BAU for assigned accounts.
• Monitor performance, identify trends, and drive continuous improvements.
• Build and maintain strong relationships with clients and internal teams.
• Collaborate with Account Managers and facilitate feedback‑based service enhancements.
• Lead operational calls, reviews, and governance sessions.
• Track and resolve critical issues; oversee service request process and reporting.
• Act as Manager on Duty for escalations, bridge calls, and emergency changes (out‑of‑hours coverage).
• Maintain accurate records and use data insights for continuous improvement.
• Stay current with industry trends and support revenue growth opportunities.
• Perform ad hoc tasks and participate in client reviews, workshops, and service transitions (occasional travel).

Client Service Owner