AERTiCKET Conso GmbH

Key Account Manager, NRW Region

AERTiCKET Conso GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Düsseldorf • Germany

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About the role

  • Field-based role with travel requirements
  • Relationship management and personal account management of our existing customers
  • Acquisition of new customers
  • Onboarding/implementation of new customers in collaboration with the managers
  • Process & Quality sales
  • Upselling and cross-selling of AER products and airline products
  • Revenue growth and profitability improvement at the customer level
  • Increase customer satisfaction and optimize quality
  • Customer training
  • Close collaboration with the Commercial Support team, Operations, Marketing, Product, Finance and other company departments
  • Create commercial materials in collaboration with Marketing
  • Ongoing reporting of customer activities in the CRM
  • Contribute to projects
  • Attend customer events
  • Reports to the Senior Manager, Commercial

Requirements

  • Completed vocational training as a travel agent or tourism specialist
  • Several years of sales experience in the tourism or airline industry
  • Strong service and results orientation
  • Ability to work independently, in a structured and responsible manner
  • Confident demeanor and strong presentation skills
  • Experience working on projects
  • Willingness to continually develop and improve your own area of work and the team’s
  • Excellent Microsoft skills in Excel, Word and PowerPoint
  • Strong ability to communicate and document complex matters clearly to both internal and external stakeholders
  • High degree of initiative with the ability to work in a focused, prioritized manner
  • Good English skills in addition to German are required
  • Willingness to travel.
Benefits
  • Flexible remote working arrangement, agreed individually with your team lead
  • Up to four weeks of workation per year
  • Free freshly cooked lunch (organic and regional) in our in-house canteen
  • Pluxee vouchers for colleagues at other locations
  • Monthly public transport subsidy up to €50
  • Employer contribution to pension scheme
  • Weekly masseur on-site (massages partly subsidized by the employer)
  • Many team and company events, from bowling and summer parties to self-organized short trips
  • Industry-standard discounts for weekend or family holidays (discounted flights, train tickets, hotel stays or holiday packages)
  • Opportunity to contribute ideas for increased sustainability and environmental protection within the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer onboardingupsellingcross-sellingreportingproject managementcustomer trainingrelationship managementprocess qualityrevenue growth
Soft Skills
service orientationresults orientationindependent workstructured workpresentation skillscommunication skillsinitiativeteam collaborationproblem-solvingadaptability
Certifications
vocational training as a travel agenttourism specialist certification