Aeroflow Health

Customer Account Representative – Urology

Aeroflow Health

full-time

Posted on:

Location Type: Office

Location: Tampa • Florida • United States

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Salary

💰 $21 per hour

Job Level

Junior

About the role

  • Handling a high-volume number of both incoming and outgoing phone calls daily
  • Updating account information, such as: product needs, insurance, contact information, etc.
  • Placing resupply orders for current patients that receive incontinence supplies and catheters
  • Researching insurance payer requirements and understanding reimbursement procedures
  • Troubleshooting equipment problems and offering product changes
  • Maintain HIPAA/patient confidentiality
  • Regular and reliable attendance as assigned by your schedule
  • Other job duties assigned

Requirements

  • High school diploma or GED equivalent
  • 1 year of customer service experience preferred
  • 1 year of call center experience preferred
  • Excellent written and verbal communication skills
  • Excellent critical thinking skills
  • Excellent De-escalation skills
  • Excellent active listening skills
  • Ability to multitask – shifting between open applications as you speak with patients
  • Ability to type 40+ words per minute with accuracy
  • Knowledge with different types of insurance such as medicare, medicaid, and commercial plans (not required)
  • Knowledge of DME supplies, specifically with incontinence and catheters (not required)
Benefits
  • Competitive Pay
  • Health Plans with FSA or HSA options
  • Dental and Vision Insurance
  • Optional Life Insurance
  • 401K with Company Match
  • 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
  • Additional Parental benefits to include fertility stipends
  • Free diapers
  • Breast pump
  • Paid Holidays
  • PTO Accrual from day one
  • Employee Assistance Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencetyping 40+ words per minuteknowledge of DME suppliesknowledge of insurancereimbursement procedures
Soft Skills
written communicationverbal communicationcritical thinkingde-escalationactive listeningmultitasking
Certifications
high school diplomaGED equivalent