Aerobotics

Customer Support

• First line response for our Sales team to ensure our customers are supported
• Set up and maintain customer profiles on the Aerobotics platform, ensuring all information is accurate
• Reformat customer-submitted data for effective use in the platform
• Prepare historical data to enable clear year-on-year comparisons for customers
• Manage data updates and consolidation, ensuring customer information moves smoothly between profiles when changes are required.
• Configure organisational structures to support seamless collaboration between customer teams.
• Review platform insights and ensure they are correctly captured and reflected in customer profiles.
• Identify and resolve gaps in customer data, collaborating with internal teams to complete datasets.
• Use SQL or Excel to generate customised customer reports and support data-driven decision-making.

Customer Support Specialist

Manager

• Profit & Revenue Ownership: Take full responsibility for generating and accelerating revenue growth and regional profitability across SADC
• Market Expansion: Drive deep penetration in South Africa with existing and new customers before strategically unlocking new territories
• Customer Value Champion: Define the optimal business model and customer journey to ensure farmers see immediate, quantifiable value from our technology, leading to high-volume purchases and long-term loyalty
• The Blueprint: Design and execute a profitable customer strategy focused on optimizing unit economics (CAC, LTV)
• Financial Discipline: Manage the regional budget with an entrepreneur's mindset, ensuring every sales and marketing dollar yields maximum ROI
• Market Insight: Become our expert on the African agricultural landscape, tracking competitor activity and identifying game-changing industry opportunities
• Optimizing the Journey: Deeply understand the farmer's decision-making process to streamline our approach, maximizing sales and repurchases while minimizing cost
• Cross-Functional Alignment: Actively collaborate with our global Product, Marketing, and Engineering teams to deliver incremental value and maintain high service standards for all customers
• Build deep, trusted relationships with key customer accounts, transforming them into internal champions and industry advocates for Aerobotics
• Advocacy & Empathy: Ensure our post-purchase experience is exceptional, bonding with customers and co-developing product features with our Product Team to serve the wider industry

General Manager – SADC Region

Financial Planning and Analysis

• Oversee day-to-day financial administration, ensuring timely and accurate processing of all transactions.
• Manage supplier relationships and oversee the full accounts payable process, including weekly supplier payment runs and processing of expense and mileage claims.
• Manage all bank account reconciliations and ensure supporting documentation is complete and properly filed.
• Prepare and review VAT201 return workings, ensuring compliance with VAT regulations.
• Oversee payroll preparation and leave administration for South African and USA-based employees, ensuring accuracy and timely submission.
• Manage cost recovery and transfer pricing transactions across entities.
• Support the Group Reporting Manager with the quality control of revenue and cost of sales inputs as well as month-end processes, audit preparation, and reporting.
• Identify and support improvements in finance processes, systems, and controls to increase efficiency and accuracy.

Customer Support Specialist

General Manager – SADC Region

Junior Financial Accountant