Aero Simulation, Inc.

Support Engineer

• Serve as the first point of contact for end-users seeking technical support
• Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person
• Follow up with customers to ensure satisfactory service
• Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.)
• Provide new employee technology orientation and set-up
• Perform preventive maintenance
• Utilize workstation imaging software to streamline workstation deployment
• Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners
• Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems
• Enter status and completion information for assigned tasks
• Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections
• Assist with hardware asset inventory control assessments

Desktop Support Technician – Onsite