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Desktop Support Technician – Onsite
Aero Simulation, Inc.Desktop Support Technician at Aero Simulation, Inc. providing first-line technical support and troubleshooting for end-users in Tampa, FL.
Tech Stack
Tools & technologiesLinuxTCP/IP
About the role
Key responsibilities & impact- Serve as the first point of contact for end-users seeking technical support
- Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person
- Follow up with customers to ensure satisfactory service
- Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.)
- Provide new employee technology orientation and set-up
- Perform preventive maintenance
- Utilize workstation imaging software to streamline workstation deployment
- Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners
- Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems
- Enter status and completion information for assigned tasks
- Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections
- Assist with hardware asset inventory control assessments
Requirements
What you’ll need- High School Diploma (Required)
- Security+ CE certification, or the ability to achieve certification within six months -or- other technical certification or equivalent experience (Preferred)
- Associates degree with a computer major or bachelor’s degree (Preferred)
- Familiarity or experience with VPN configuration and troubleshooting experience.
- Familiarity or experience with Windows and/or Linux operating systems.
- Basic understanding TCP/IP network concepts and Ethernet switch configuration.
- Familiarity or experience with Office 365.
- Familiarity or experience with Microsoft Active Directory.
- Familiarity or experience with Network cabling
- Proficiency in common business software (Word, Excel, Power Point, Outlook, & SharePoint).
- Help Desk or related experience (Preferred).
Benefits
Comp & perks- Drug Free Workplace
- Ability to work on-site
- Occasional after-hours work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingcomputer hardware setupsoftware installationworkstation imagingVPN configurationWindows operating systemLinux operating systemTCP/IP network conceptsEthernet switch configurationOffice 365
Soft Skills
customer servicecommunicationproblem-solvingorganizationfollow-up
Certifications
High School DiplomaSecurity+ CE certificationAssociates degree in computer majorBachelor’s degree