AERHE DEVELOPMENT FEDERATION

Frontend Engineer

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out
• Analyze customer codebase errors to identify the root cause
• Diagnose product bugs by replicating customer-reported issues
• Reply to support requests via chat and email
• Join and lead customer calls
• Work on minor bug fixes

Trainee Engineer, React JS – Technical Support