Trainee Engineer, React JS – Technical Support
AERHE DEVELOPMENT FEDERATION
full-time
Posted on:
Location Type: Hybrid
Location: Mumbai • 🇮🇳 India
Visit company websiteJob Level
Entry Level
Tech Stack
JavaScriptNode.jsPHPReactSDLC
About the role
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding of the Product
- Learn the codebase - how classes/components/functions/events work together and affect each other
- Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
- Know the documentation inside and out
- Analyze customer codebase errors to identify the root cause
- Diagnose product bugs by replicating customer-reported issues
- Reply to support requests via chat and email
- Join and lead customer calls
- Work on minor bug fixes
Requirements
- 0-1 year of experience
- Understanding of OOP concepts
- Good analytical skills and problem-solving skills
- Proficient understanding of JavaScript (ES6+), JSX, and React principles
- Ability to write code for the given problem
- Understanding of Software Development Life Cycle (SDLC)
- Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage
- Ability to learn new software and technologies quickly
- Ability to follow instructions and work in a team environment
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptES6JSXReactOOP conceptsHTML5PHPNodeJsSoftware Development Life Cyclebug fixing
Soft skills
analytical skillsproblem-solving skillsability to learn quicklyteamworkcommunicationcustomer supportleadership