Technical Customer Success Manager
Aembit
full-time
Posted on:
Location Type: Remote
Location: Remote • Maryland • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudKubernetesVMware
About the role
- Develop strong working relationships with customers - both the technical implementers and decision makers.
- Lead onboarding and adoption: kickoff, success plan, weekly execution rhythm, proactive follow-up, unblock progress, hit 30–45 day time-to-value.
- Provide technical guidance in documented scenarios: config reviews and integration setup across Kubernetes, AWS, VMware, GitLab, and hybrid/on-prem environments.
- Run QBRs for strategic customers (top 10): outcomes, risks, roadmap alignment, and next use cases.
- Partner with Sales on expansion: identify and scope follow-on use cases; provide technical and outcome context (Sales runs the commercial process).
Requirements
- 3–5 years in Technical Customer Success, TAM, Solutions Engineering, or DevOps supporting enterprise customers.
- Strong execution and follow-through; clear written communication (status, meeting notes, docs).
- Comfort with cloud + enterprise infrastructure (Kubernetes/AWS/VMware; CI/CD like GitLab); ability to review configs and guide integrations.
- Builder mindset: you can create process from scratch and iterate quickly.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Equipment allowances
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KubernetesAWSVMwareGitLabCI/CDintegration setupconfig reviewstechnical guidanceprocess creationexecution
Soft skills
relationship buildingleadershipcommunicationfollow-throughproactive follow-upproblem-solvingorganizational skillscustomer successcollaborationadaptability