Aembit

Technical Customer Success

• Develop strong working relationships with customers - both the technical implementers and decision makers.
• Lead onboarding and adoption: kickoff, success plan, weekly execution rhythm, proactive follow-up, unblock progress, hit 30–45 day time-to-value.
• Provide technical guidance in documented scenarios: config reviews and integration setup across Kubernetes, AWS, VMware, GitLab, and hybrid/on-prem environments.
• Run QBRs for strategic customers (top 10): outcomes, risks, roadmap alignment, and next use cases.
• Partner with Sales on expansion: identify and scope follow-on use cases; provide technical and outcome context (Sales runs the commercial process).

Technical Customer Success Manager