Aegro

Customer Success Analyst – Junior

Aegro

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • Brazil

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Job Level

Junior

About the role

  • Act as the primary point of contact for an assigned portfolio of customers, maintaining regular communication.
  • Identify customers at risk of churn and work on retention and engagement initiatives.
  • Monitor customers' product usage and identify behavior patterns.
  • Identify upsell and cross-sell opportunities, promoting the adoption of new features or relevant products.
  • Collect and organize customer feedback about the product, identifying areas for improvement and desired new features.

Requirements

  • Minimum of 1 to 2 years of experience in customer-facing roles at a SaaS company.
  • Bachelor’s degree completed in Administration, Communication, Marketing, or related fields.
  • Experience managing customer portfolios using KPIs, prioritizing by MRR or customer behavior, and understanding customer success metrics such as NPS, churn, and Health Score.
  • Proficiency with advanced CRM systems and data analysis tools.
  • Strong analytical skills, effective communication, and ability to work well in a team.
  • Experience or familiarity with agribusiness or the day-to-day operations of rural farms.
  • Interest in technology, field innovation, and digital transformation in agribusiness.
Benefits
  • 🏙️ Hybrid model — on-site 1 day per week in Porto Alegre/RS and 4 days remote.
  • 🚌 Commuter benefit (vale-transporte) — to support your mobility.
  • 🍽️ Meal allowance or food voucher on Caju — freedom to use it as you prefer: grocery, restaurant, or delivery.
  • 🏠 Home office allowance on Caju — extra support to cover utilities and internet and make your workspace more comfortable.
  • 🦷 Dental plan (national coverage) — for you and your family.
  • 🩺 Bradesco health plan (national coverage) — no waiting period, to care for you and your family from day one.
  • 🧠 Caju Saúde — two free sessions per month with psychologists and nutritionists for mental and physical care.
  • 💪 Wellhub — facilitated access to gyms and wellbeing platforms.
  • 🎉 Birthday day off — a day off during your birthday month to celebrate as you wish.
  • 💳 Partnership with Creditas — loans at reduced rates if you need financial breathing room.
  • 🎓 Learning and development incentive — hard and soft skills content to support your growth.
  • 🚀 Referral program — refer great people to our team and earn a reward on Caju!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success metricsdata analysisKPI managementproduct usage monitoringcustomer retention strategiesupsellingcross-sellingcustomer feedback collectionbehavior pattern identificationfeature adoption promotion
Soft Skills
analytical skillseffective communicationteamworkcustomer engagementrelationship managementproblem-solvingorganizational skillsadaptabilityinterpersonal skillsinitiative