Aegis Living

Director of Food & Beverage

Aegis Living

full-time

Posted on:

Location Type: Office

Location: Bellevue • Washington • United States

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Salary

💰 $140,000 - $150,000 per year

Job Level

Lead

About the role

  • Promotes the achievement of Aegis Living hospitality goals in all communities by ensuring consistent company-wide dining experiences, fostering a positive work environment and motivating the servers, dining room managers, and front of house experience for residents.
  • Evaluation, training, and implementation of steps of service, plating and service standards, as well as regulatory systems as appropriate.
  • Participates in Aegis Living sponsored workshops and meetings to provide and teach best in class procedures for exceeding customer expectations within the dining environment.
  • Assist in the recruitment of and interviewing candidates for the communities’ front-of-house positions by providing input to the General Manager – identifying individuals who are guest-oriented and service-minded.
  • Organize orientation schedule for each new Culinary Services Director (CSD) and provide updated Aegis orientation materials for guidance.
  • Facilitate and guide orientation and training for Dining Room Managers and servers and culinary team members establishing standards of service within the Dining Room and culinary spaces – including standardized place settings, steps of service, service recovery processes, and more.
  • Evaluate data to find ways to improve the residents’ culinary and dining experience by changing practices, adopting industry trends, facilitating professional development, or enhancing customer service skills.
  • Monitor menu performance and update offerings based on trends and community feedback. Partner with other leaders to inform change and drive menu offerings that delight our customers.
  • Ensure exceptional service quality and hospitality in all dining areas. Address resident feedback promptly and innovate to create memorable dining experiences. Monitors consistency and experience – setting front-of-house standards.
  • Provides administrative support and ownership to systems and tools that enhance Culinary Services and operations – including, but not limited to, point of sale, procurement systems, vendor ordering platforms.
  • Identify potential issues and assist in the implementation of necessary policies, procedures, and systems to correct areas in need of improvement.
  • Identifies individual community non-compliance issues and/or areas of concern related to regulatory issues; provision of services; and Aegis Living systems implementation. Assures the establishment of action plans and makes specific recommendations in collaboration with the recommendations by the VP, Culinary Services + Procurement to assure compliance; participates in implementation as appropriate.
  • Provides timely verbal and/or written reports to the VP Culinary Services + Procurement, and/or VPOs on community compliance issues related to performance and hospitality standards, making recommendations for corrections.
  • Activation of spaces and collaboration with Life Enrichment.
  • Builds partnerships in a professional, approachable, and respectful manner with residents, families, referrals, and ancillary vendors to lead the direction of culinary services, promoting resident independence, self-care, and nourishment.

Requirements

  • Minimum of 5 years’ experience in food and beverage or hospitality leadership roles.
  • Bachelor’s Degree in Hospitality Management, Restaurant Management, Business/Administration, or similar is preferred.
  • Experience building and leading effective food and beverage teams including hiring, training, and development.
  • Proven track record in achieving high guest satisfaction; strong understanding of food and beverage trends and industry best practices.
  • Demonstrated organization and administrative skills in Microsoft Office suite and other software application, including proficiency in management software and point of sale (POS) systems.
  • Skills in dealing with complex problems, issues, and opportunities in which (1) many problems exist simultaneously; (2) these problems all compete for immediate attention; and (3) the issues are inter-related.
  • Must meet all health requirements, including acceptable results on TB screen and state requirements on criminal background check.
  • Must be a minimum age of 18 years old.
  • Current and valid state approved Food Handler’s card and ServSafe Manager Certification.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
food and beverage managementhospitality leadershiptraining and developmentmenu performance evaluationservice recovery processesregulatory compliancecustomer service skillsadministrative supportdata evaluationculinary standards implementation
Soft Skills
team buildingguest satisfactionproblem-solvingorganizational skillscommunicationmotivationapproachabilityprofessionalismcollaborationleadership
Certifications
Bachelor’s Degree in Hospitality ManagementBachelor’s Degree in Restaurant ManagementBachelor’s Degree in Business AdministrationFood Handler’s cardServSafe Manager Certification