Aecon Group Inc.

Junior Specialist, IT Operations

Aecon Group Inc.

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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Job Level

Junior

Tech Stack

ITSM

About the role

  • Support corporate, key branch offices and job sites as assigned
  • Provide remote and in person IT support to all end users as needed day-to-day
  • Setup and deployment of equipment, making CMDB updates as necessary
  • Design and manage job site setups, engaging other internal teams and vendors as necessary
  • Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc
  • Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization
  • Oversee proper reclaim and decommissioning of IT equipment
  • Supporting Aecon’s joint venture projects as necessary
  • Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
  • Participate in the creation of estimates for all new project job sites
  • Follow and support Aecon’s IT policies, procedures and guidelines

Requirements

  • Degree or diploma related to Information Services or equivalent work experience
  • Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software
  • Familiarity with ITIL is considered an asset
  • Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune
  • Experience with setup, deployment and support/management of large printer fleets
  • Experience with setup, deployment and support of meeting room/video conference technology
  • Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)
  • Ability to clearly communicate technical concepts to non-technical people
  • Excellent customer service skills
  • Technical knowledge in computer hardware and software configuration
  • Multitasking skills to work in a fast-paced environment
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
Benefits
  • Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
  • Believe in helping you build your career through our Aecon University and Leadership Programs.
  • Are committed to supporting and investing in inclusive work environments, through initiatives like Diversity, Equity, Inclusion, & Accessibility training, our Aecon Women in Trades and Aecon Diversity in Trades programs , and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
  • Are a leader in sustainable construction . With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportsetup and deploymentcabling and workstation requirementsWindows 11Microsoft 365Intunelarge printer fleetsmeeting room technologyIncident ManagementITSM tools
Soft Skills
customer servicecommunicationmultitaskingproblem solvingorganizational skills