AEB

Technical Supporter

AEB

full-time

Posted on:

Location Type: Hybrid

Location: Lübeck • Germany

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About the role

  • Troubleshooting and resolving incidents
  • Responding to technical questions about the software
  • Updating on-site installed solutions
  • Using modern software tools such as Zendesk, JIRA, TeamViewer and the telephone

Requirements

  • Understanding of the technical operation of numerous systems and applications, including all associated components
  • Willingness to continuously learn; knowledge gaps and an open error culture don't faze you
  • Comfortable adopting the customer's perspective
  • Fluent in German and English, both spoken and written, and in all other forms of interpersonal communication
Benefits
  • Flexible work locations and working hours
  • Commuter ticket subsidy: 80%
  • Coverage of the Deutschlandticket
  • Opportunities for professional development
Applicant Tracking System Keywords

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Soft Skills
willingness to learncustomer perspectiveinterpersonal communication