Advocate Aurora Health

IT Clinical Service Support Analyst

Advocate Aurora Health

full-time

Posted on:

Location Type: Remote

Location: Illinois • North Carolina • United States

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Salary

💰 $27 - $40 per hour

About the role

  • Provide knowledge, troubleshooting, education, maintenance, and resolution of issues related to hardware and software for Providers and Epic users
  • Demonstrate basic written and oral communication skills, including good listening and verbal skills
  • Produce accurate and complete work while consistently meeting established Service Desk Key Performance Indicators (KPI)
  • Complete required training outlined by the department with a specific focus on maintaining patient safety
  • Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion

Requirements

  • High School Diploma or GED is required
  • Must obtain Epic certification within 18 months and maintain annual educational requirements
  • One year's experience in a clinical environment, Service Delivery, or work-related equivalent is required
  • Ability to manage multiple priorities in a dynamic work environment
  • Basic knowledge of medical terminology
  • Ability to travel to system locations to provide Service Desk application support
  • Strong technical aptitude with the ability to learn quickly and support software applications
  • Basic understanding of call centers and call tracking systems
  • Basic understanding of standard system hardware equipment and software applications
Benefits
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Paid Time Off programs
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Epic certificationtechnical aptitudemedical terminologycall tracking systemshardware troubleshootingsoftware troubleshootingapplication support
Soft Skills
communication skillslistening skillsverbal skillsability to manage prioritiesability to learn quickly
Certifications
High School DiplomaGED