Advocate Aurora Health

Director, Performance Excellence

Advocate Aurora Health

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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Salary

💰 $75,400 - $120,650 per year

Job Level

Lead

About the role

  • The Director supports defining Performance Excellence strategy and methodology with the Performance Excellence Vice President and ECG Leadership
  • Promotes and supports performance excellence through continuous process improvement and problem-solving methodologies
  • This position will also lead a performance excellence team based within a Division or multiple areas to drive improvement
  • This role partners with executive leadership, division leaders, and frontline teams to lead large-scale performance excellence projects, embed a culture of continuous improvement, and translate strategy into measurable outcomes
  • Provides thought leadership, governance, and accountability mechanisms to ensure improvement practices are standardized, scalable, and delivering value across all areas of the enterprise
  • Provides management of large scale, high priority process improvement initiatives including but not limited to: assessment of existing processes that are not meeting desired metrics or outcomes, identification of improvement opportunities, implementation of demonstratable/measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout.
  • Provides leadership and identifies strategic and operational project opportunities across the system to create superior value, service excellence and a high-performing culture in an integrated approach
  • Collaborate with other leaders within the Enterprise Consulting Group to ensure alignment and coordination of projects and initiatives
  • Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors
  • Create and execute change management plans to ensure successful adoption of solutions and redesigned work.
  • Lead and inspire a high-performing team responsible for performance excellence, performance improvement and designing and implementing key operational and performance driven initiatives.

Requirements

  • Bachelor’s degree in healthcare administration, Business Administration, or a related field
  • Masters Degree preferred in Healthcare admin, Business admin, or related field
  • A typical minimum of 8 years of experience in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background
  • 5+ years experience in facilitating business transformation and large-scale Performance Improvement Initiatives
  • Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change
  • Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements
  • Strong understanding of operational excellence principles and tools
  • Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives
  • Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
Benefits
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance excellenceprocess improvementLeanSix SigmaTPSShingo Modeldata analysischange managementproject managementoperational excellence
Soft Skills
leadershipteam managementcommunicationinterpersonal skillsanalytical skillsproblem-solvingrelationship buildingstrategic thinkinginspirationmotivation