Advocate Aurora Health

People Operations Specialist II

Advocate Aurora Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $31 - $46 per hour

About the role

  • Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
  • Participate in cross-training in multiple content areas to support business continuity and enhance team agility.
  • Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
  • Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
  • Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.
  • Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
  • Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.
  • Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
  • Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
  • Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles.
  • Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care.
  • Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics

Requirements

  • Typically requires 2 years of experience in human resources or 6 years in customer service.
  • High School Diploma (or equivalent).
  • Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
  • Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.
  • Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
  • High sense of urgency for meeting commitments and completing assignments.
  • Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
  • Critical thinking and multi-tasking in a high-volume environment.
  • Ability to consistently deliver high quality customer service in a professional manner.
  • Excellent decision making, critical thinking, communication, presentation, and interpersonal skills.
  • Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.
  • Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines.
  • Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.
Benefits
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Paid Time Off programs
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more based on a teammate's job
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
human resourcespayrollleave managementcompliancedata managementbenefits administrationonboardingcore HR operationscase managementknowledge management
Soft Skills
communicationcritical thinkinginterpersonal skillsproblem solvingdecision makingattentive listeningcustomer serviceflexibilityinitiativetime management
Certifications
High School Diploma