Manager, People Experience
Advocate Aurora Health
full-time
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Salary
💰 $47 - $70 per hour
About the role
- Design and implement an integrated shared service center strategy
- Ensure the execution of consistent and legally sound processes
- Partner with other Human Resources functions to ensure alignment and integration of strategies
- Oversee and coordinate the day-to-day services and operations of the service center
- Ensure compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
- Provide quality, consistent and efficient customer service and identify service center best practices supporting quality initiatives
- Develop and implement changes and enhancements as appropriate
- Monitor, measure and ensure adherence to established work processes, quality standards and customer service level agreements
- Manage issues related to regulatory requirements or financial impacts resulting from processing or scheduling of work.
Requirements
- Bachelor's Degree in Human Resources or related field or equivalent knowledge
- Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
- Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
- Advanced knowledge of state and federal laws and regulations that influence HR
- Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
- Ability to operate large contact center using contemporary call management and knowledge base tools
- Proficiency in Microsoft Office, human capital management software, case management tools and web-based applications.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
human resourcesoperations strategiessupervisory experiencestate and federal lawscompensationbenefitsemployee relationsorganizational developmentcall management toolscase management tools
Soft Skills
customer serviceleadershipmentoringquality initiativesproblem-solvingcommunicationcollaborationstrategic alignmentprocess improvementregulatory compliance
Certifications
Bachelor's Degree in Human Resources