Manager, People Experience
Advocate Aurora Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Alaska, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $47 - $70 per hour
Job Level
Mid-LevelSenior
About the role
- Design and implement an integrated shared service center strategy
- Ensure the execution of consistent and legally sound processes
- Partner with other Human Resources functions to ensure alignment and integration of strategies
- Oversee and coordinate the day-to-day services and operations of the service center
- Ensure compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice
- Provide quality, consistent and efficient customer service and identify service center best practices supporting quality initiatives
- Develop and implement changes and enhancements as appropriate
- Monitor, measure and ensure adherence to established work processes, quality standards and customer service level agreements
- Manage issues related to regulatory requirements or financial impacts resulting from processing or scheduling of work.
Requirements
- Bachelor's Degree in Human Resources or related field or equivalent knowledge
- Typically requires 5 years of experience in human resources that includes experiences in developing, implementing and executing successful operations strategies in a service or call center
- Includes 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
- Advanced knowledge of state and federal laws and regulations that influence HR
- Knowledge of HR functions such as compensation, benefits, employee relations and organizational development
- Ability to operate large contact center using contemporary call management and knowledge base tools
- Proficiency in Microsoft Office, human capital management software, case management tools and web-based applications.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
human resourcesoperations strategiessupervisory experiencestate and federal lawscompensationbenefitsemployee relationsorganizational developmentcall management toolscase management tools
Soft skills
customer serviceleadershipmentoringquality initiativesproblem-solvingcommunicationcollaborationstrategic alignmentprocess improvementregulatory compliance
Certifications
Bachelor's Degree in Human Resources