Adverity

Customer Support

• Serving as the go-to expert for complex cases within your area of specialisation
• Leading discovery conversations and advising customers on optimal configurations and solutions
• Resolving complex configuration issues and data pipeline discrepancies independently
• Troubleshooting and identifying bugs, and escalating issues with clear context and evidence
• Differentiating between configuration issues, data discrepancies, and technical bugs
• Identifying recurring customer challenges and sharing insights to improve team efficiency
• Creating enablement content and guidance for common issues and workflows
• Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives

Service Support Specialist