Adventures Await

General

• Collaborate with clients to understand their vacation preferences
• Craft personalized vacation itineraries and packages
• Promote vacation packages to attract clients
• Aid clients in booking their vacation arrangements
• Address and resolve any vacation-related issues with professionalism
• Stay informed about travel trends and marketing strategies
• Provide exceptional customer service to foster strong client relationships

Travel Agent/Advisor

• Deliver professional customer service via phone and/or email.
• Assist clients in planning seamless experiences.
• Prepare and manage client accounts and needs.
• Maintain meticulous records in line with government regulations and company policies.
• Organize and manage files effectively.

Travel Coordinator

• Exemplify our Core Values and Mission Statement.
• Foster teamwork by collaborating with and helping teammates with a positive and professional attitude.
• Surprising and delighting each client.
• Providing innovation on how we can be doing this better and more consistently.
• Responding to Client Requests and questions in a timely manner.
• Applying payments
• Managing travel changes and arrangements when necessary.
• Coordinating concierge-related details for clients such as dinner, spa, and touring reservations.
• Corresponding with clients on preferences, and relaying information to hotels/resorts.
• Preparing clients travel documents via electronic or hard copies.
• Managing client profile and bookings
• Serving as travel support/contact in case of emergency (may occur outside normal office hours)

Planning Specialist

• Effectively communicate with clients to determine their specific needs
• Research various destinations and vacation options
• Supply clients with pertinent information about travel
• Attend ongoing trainings to maintain familiarity with tourism trends
• Create and update electronic records of clients