Advarra

Customer Success Manager

• Monitor and action client requests pertaining to the maintenance and optimization of their study-specific SC platforms and overall SC experience
• Work to resolve all client requests in a timely manner, continually keeping the client informed throughout the resolution process
• Be an expert in how to manage and resolve different query types
• Be an expert in using the essential Live Study toolset – Zendesk, JIRA, Salesforce, Business Intelligence Analytics (Tableau), Pendo reports
• Collaborate with team mates to best resolve new or complex client requests, updating the Live Study knowledgebase as appropriate
• Work with team mates to continually improve our ability to optimize the client experience e.g. maintaining knowledge articles, improving response process, improving the Live Study toolset
• Be an expert in the features and functionality of the SC platform from the perspectives of the three core stakeholder groups – study teams, site staff, and patients
• Communicate with clients promptly, professionally, and cordially. Encourage an environment where clients “get to know” the team
• Strive to achieve and exceed Live Study SLAs
• Prepare and distribute monthly Study Review reports and quarterly Account Review reports
• Present to clients at handover calls, from Implementation to Live Study
• Host ad-hoc client meetings to assist clients with troubleshooting, inquiries, and issue resolution

Client Success Associate

Learning and Development

• Define and lead a forward-looking enterprise learning and capability strategy aligned to Advarra's values, growth, innovation, and regulatory priorities.
• Serve as a strategic advisor to the CHRO and Executive Leadership Team, shaping workforce readiness, transformation initiatives, and future skills planning.
• Translate business strategy into enterprise capability roadmaps, ensuring the organization is equipped to scale and compete.
• Establish a holistic capability development framework, integrating leadership development, technical training, and professional growth pathways.
• Drive enterprise leadership development strategy, including executive development, succession readiness, and high-potential programs.
• Lead initiatives that strengthen organizational effectiveness, culture, and performance through learning.
• Chair the Enterprise Learning Council, setting governance, prioritization, and investment decisions across all business units.
• Own, simplify and evolve the enterprise learning ecosystem, including LMS and emerging learning technologies (AI-enabled learning, skills platforms, etc.).
• Provide executive oversight for compliance and regulatory training strategy, ensuring alignment with legal, quality, and industry standards.
• Define and implement enterprise KPIs tied to business outcomes, including performance, productivity, compliance, and revenue enablement.
• Lead and develop a high-performing, enterprise L&D organization, including the Center of Excellence (CoE).

VP, Learning & Development

Product Marketing

• responsible for setting the strategic vision and leading the execution of all product marketing initiatives
• drives the creation of compelling, differentiated narratives that build brand authority, increase awareness, and scale demand generation and pipeline growth
• partners closely with product, sales, and customer success to accelerate deal cycles, improve win rates, and drive revenue
• own the company’s marketecture and solution packaging by analyzing customer needs, usage patterns, industry trends, and the competitive landscape
• conduct market research and competitive analysis, and gather customer insights to identify market opportunities, trends, and customer insights
• oversee the creation of high-quality content to market the company’s products and services
• closely collaborate with product management to influence product roadmaps and ensure timely release planning
• equip the sales team with the necessary tools, resources, and training to effectively sell
• serve as the voice of the customer within the organization
• own the analyst relations program, building relationships with key analysts

VP, Product Marketing

Manager

• Owns client proposal development in collaboration with Commercial Sales Account Executives
• Coordinates cross-functionally within Commercial Sales and with various Advarra SMEs in the development of proposals, vendor assessments, and other requested documents
• Ensures compliance with requirements specified in RFPs and vendor assessment requests
• Customizes, proofreads, edits, and ensures accuracy of the final proposal/questionnaire document
• Completes all required forms and obtains all necessary signatures
• Manages the coordination and timeline for completion of the RFP or questionnaire
• Maintains their project documentation including proposal/questionnaire, attachments, communications, etc.
• Maintains and updates proposal boilerplate, current corporate information, location profiles, resumes, bios, customer references and templates as needed

Client Success Associate

VP, Learning & Development

VP, Product Marketing

Proposals Manager