Client Services Coordinator I
Advarra
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,000 - $66,974 per year
About the role
- Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
- Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion
- Documents and adheres to client requirements, including organizational and protocol notes
- Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations
- Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors
- Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours
- Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives
- Attends conferences and workshops, and completes assigned trainings promptly
- Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II
Requirements
- Bachelor’s degree
- Two (2)+ years of experience in a customer service role or in an office environment (preferably in a regulated industry)
- Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook
Benefits
- Health coverage
- Paid holidays
- Variable bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative reviewsdocumentation managementtask reassignmentsforeign language translationsquality controlprocess improvementcustomer inquiriesMODs processingICF impact handlingPROs/SSUs management
Soft Skills
attention to detailcollaborationproactive supportcommunicationproblem-solvingtime managementcustomer serviceescalationorganizational skillstraining completion
Certifications
Bachelor’s degree