Product Support Specialist II
Advarra
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $58,495 - $96,517 per year
About the role
- Provide support via e-mail, Chat, or ticket system to respond to inquiries and troubleshoot complex issues.
- Become proficient in core applications in the Advarra product suite, their points of integration, and what problems each product solves for a given customer.
- Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly.
Requirements
- High school diploma.
- 3+ years of experience providing customer support.
- Experience providing customer support for software applications.
- Experience conducting training for existing customers or prospects.
- Professional experience translating customer requirements into product functionality and design.
Benefits
- health coverage
- paid holidays
- variable bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingsoftware applicationstrainingproduct functionalityproduct design
Soft Skills
communicationproblem-solvingcollaborationcustomer service