Advantmed

General

• Maintain a record system for patient information and gathering documents.
• Use electronic systems to properly collect, organize, and manage data.
• Ensure medical records are organized, accurate, and complete.
• Create digital copies of paperwork and store records electronically.
• File paperwork/reports quickly and accurately.
• Ensure HIPAA standards are met.
• Follow all confidentiality guidelines, rules, and procedures.
• Interact with medical staff, healthcare providers, and other medical personnel.
• Ability to lift and carry up to 25 pounds.

Medical Records Technician

• **Duties and Responsibilities:**
• - Maintain a record system for patient information and gathering documents.
• - Use electronic systems to properly collect, organize, and manage data.
• - Ensure medical records are organized, accurate, and complete.
• - Create digital copies of paperwork and store records electronically.
• - File paperwork/reports quickly and accurately.
• - Ensure HIPAA standards are met.
• - Follow all confidentiality guidelines, rules, and procedures.
• - Interact with medical staff, healthcare providers, and other medical personnel.
• - Ability to lift and carry up to 25 pounds.

Call Center Representative

• Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
• Learn about and address customer needs, complaints, or other service issues.
• Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with customers and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that suit client needs better.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• To be available on meetings on camera as and when needed
• Adhering to all company policies and procedures.
• Additional ad-hoc tasks as assigned by the Call Center Supervisor

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Contact Center Representative – IHA Scheduling Team