Contact Center Representative – IHA Scheduling Team

Advantmed

Bilingual Contact Center Representative managing inbound and outbound calls for health assessment scheduling. Requires 2+ years of call center experience and excellent communication skills.

Posted 6/22/2026full-timeRemote • 🇵🇷 Puerto RicoJuniorMid-Level💰 $15 - $17 per hourWebsite

About the role

Key responsibilities & impact

Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
Learn about and address customer needs, complaints, or other service issues.
Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with customers and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Making sales or recommendations for products or services that suit client needs better.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
To be available on meetings on camera as and when needed
Adhering to all company policies and procedures.
Additional ad-hoc tasks as assigned by the Call Center Supervisor

Requirements

What you’ll need

Outgoing personality and sales approach
Solid work history, citing any recognition and promotion
Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
Customer service or other directly related experience is a plus
Ability to collaborate and be a team player
Various software and data entry proficiency, including MS Office
Ability to type 40Wpm, 60Wpm is preferred
Strong communication and time management skills
Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
Honesty and integrity
**Competency**
Excellent attendance and work record
Ability to professionally articulate customer call scripts
Exceptional customer service and active listening skills
Ability to empathize and manage personal emotions
Ability to function as an effective team member
Ability to internalize and follow protocols/guidelines
Demonstrate excellent oral and written communication skills; correct spelling is a must
Strong time management skills and decision-making skills
Strong computer skills required
Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Advantmed Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2005 ⚕️ Healthcare Insurance ☁️ SaaS 💰 Venture Round on 2016-12 Healthcare Insurance
SaaS Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery. Contact Center Representative – IHA Scheduling Team 🔥 47 minutes ago 🇵🇷 Puerto Rico – Remote 💵 $15 - $17 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
Learn about and address customer needs, complaints, or other service issues.
Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with customers and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Making sales or recommendations for products or services that suit client needs better.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
To be available on meetings on camera as and when needed
Adhering to all company policies and procedures.
Additional ad-hoc tasks as assigned by the Call Center Supervisor 🎯 Requirements
Outgoing personality and sales approach
Solid work history, citing any recognition and promotion
Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
Customer service or other directly related experience is a plus
Ability to collaborate and be a team player
Various software and data entry proficiency, including MS Office
Ability to type 40Wpm, 60Wpm is preferred
Strong communication and time management skills
Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
Honesty and integrity
**Competency**
Excellent attendance and work record
Ability to professionally articulate customer call scripts
Exceptional customer service and active listening skills
Ability to empathize and manage personal emotions
Ability to function as an effective team member
Ability to internalize and follow protocols/guidelines
Demonstrate excellent oral and written communication skills; correct spelling is a must
Strong time management skills and decision-making skills
Strong computer skills required
Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Call Center Representative 🕒 3 days ago Humana 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Medicare Call Center Rep addressing inquiries from Medicare members in Puerto Rico. Providing resolutions on calls and ensuring high-quality customer service in a busy call center environment. 🇵🇷 Puerto Rico – Remote 💵 $15 / hour ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🗣️🇪🇸 Spanish Required Call Center Representative 🕒 May 22 Conduent 10,000+ employees 🤝 B2B 🛍️ eCommerce 🏛️ Government Website LinkedIn All Job Openings Remote Customer Service Representative managing high volume of inbound customer calls. Supporting cardholder inquiries and providing information in a fast-paced environment. 🇵🇷 Puerto Rico – Remote 💵 $11 / hour 💰 Venture Round on 2009-01 ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycustomer servicesalesactive listeningproblem solvingmulti-taskingcommunicationtime managementtyping 40Wpmtyping 60Wpm

Soft Skills

outgoing personalityteam playercustomer empathydiplomacyhonestyintegrityflexibilityadaptabilitydecision-makingcollaboration