Advantmed

Call Center Representative

• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
• Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval.
• Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
• Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required.
• Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.
• Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
• Call Volume Management: Handle a high volume of outgoing calls effectively.

Contact Center Representative, Medical Record Retrieval

Technician

• Maintain a record system for patient information and gathering documents.
• Use electronic systems to properly collect, organize, and manage data.
• Ensure medical records are organized, accurate, and complete.
• Create digital copies of paperwork and store records electronically.
• File paperwork/reports quickly and accurately.
• Ensure HIPAA standards are met.
• Follow all confidentiality guidelines, rules, and procedures.
• Interact with medical staff, healthcare providers, and other medical personnel.
• Ability to lift and carry up to 25 pounds.

Medical Records Technician

General

• **Duties and Responsibilities:**
• - Maintain a record system for patient information and gathering documents.
• - Use electronic systems to properly collect, organize, and manage data.
• - Ensure medical records are organized, accurate, and complete.
• - Create digital copies of paperwork and store records electronically.
• - File paperwork/reports quickly and accurately.
• - Ensure HIPAA standards are met.
• - Follow all confidentiality guidelines, rules, and procedures.
• - Interact with medical staff, healthcare providers, and other medical personnel.
• - Ability to lift and carry up to 25 pounds.

• Maintain a record system for patient information and gathering documents.
• Use electronic systems to properly collect, organize, and manage data.
• Ensure medical records are organized, accurate, and complete.
• Create digital copies of paperwork and store records electronically.
• File paperwork/reports quickly and accurately.
• Ensure HIPAA standards are met.
• Follow all confidentiality guidelines, rules, and procedures.
• Interact with medical staff, healthcare providers, and other medical personnel.
• Ability to lift and carry up to 25 pounds

• This role plays a key role in supporting medical record retrieval efforts for quality, compliance, and risk adjustment programs.
• The position is primarily remote, focused on accessing electronic medical records (EMR) using secure systems.
• Retrieve medical records from EMR/EHR systems using secure, HIPAA‑compliant tools.
• Perform quality checks to ensure records are complete, legible, and properly captured.
• Scan, index, validate, and upload medical documentation into company systems.
• Maintain confidentiality and follow all compliance, privacy, and data handling protocols.
• Communicate professionally with provider offices when access coordination is required.
• Conduct onsite medical record retrieval at designated provider facilities when remote access is not available.
• Travel locally within the region and, when required, complete air travel for assignments.

Contact Center Representative, Medical Record Retrieval

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Technician

Medical Records Retrieval Specialist

Medical Records Technician

Medical Records Technician

Medical Records Technician