Contact Center Representative, Medical Record Retrieval

Advantmed

Remote Contact Center Representative joining the Record Retrieval team for healthcare records. Engaging healthcare providers for record collection while ensuring compliance and professional communication.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $13 - $14 per hourWebsite

About the role

Key responsibilities & impact

Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval.
Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required.
Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.
Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
Call Volume Management: Handle a high volume of outgoing calls effectively.

Requirements

What you’ll need

Experience: Ideally, possess 1+ years of call center experience, showcasing adaptability and problem-solving skills.
The ideal candidate must be bilingual, with fluency in both Spanish and English
Communication Skills: Excellent communication skills to engage effectively with healthcare providers.
Relationship Building: Ability to build and maintain positive relationships with healthcare professionals.
Training Availability: Availability to be on video during the training period.
Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently.
Power Backup: Ensure a reliable power backup to avoid disruptions during work hours.
High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Advantmed Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2005 ⚕️ Healthcare Insurance ☁️ SaaS 💰 Venture Round on 2016-12 Healthcare Insurance
SaaS Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery. Contact Center Representative, Medical Record Retrieval 🔥 44 minutes ago 🇺🇸 United States – Remote 💵 $13 - $14 / hour ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval.
Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required.
Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.
Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
Call Volume Management: Handle a high volume of outgoing calls effectively. 🎯 Requirements
Experience: Ideally, possess 1+ years of call center experience, showcasing adaptability and problem-solving skills.
The ideal candidate must be bilingual, with fluency in both Spanish and English
Communication Skills: Excellent communication skills to engage effectively with healthcare providers.
Relationship Building: Ability to build and maintain positive relationships with healthcare professionals.
Training Availability: Availability to be on video during the training period.
Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently.
Power Backup: Ensure a reliable power backup to avoid disruptions during work hours.
High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Call Center Representative 🔥 16 hours ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Call Center Representative supporting the State of Nevada and healthcare providers. Managing inbound calls and inquiries while collaborating with a performance-driven team culture. 🇺🇸 United States – Remote 💵 $18 / hour 💰 Grant on 2023-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Retention Sales Representative – Call Center 🔥 16 hours ago Vyve Broadband 501 - 1000 Website LinkedIn All Job Openings Retention Sales Representative at Vyve Broadband serving as the primary point of contact via telephone. Achieving sales goals by promoting broadband products and services in a remote environment. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Part-Time Account Call Center Representative 🔥 18 hours ago OhioHealth 10,000+ employees ⚕️ Healthcare Insurance 🧘 Wellness 📚 Education Website LinkedIn All Job Openings Pt Acct Call Center Rep making inbound and outbound calls to assist patients with account balances. Collecting payments and addressing patient inquiries in a remote setting. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Commercial Health Call Center Representative 🔥 20 hours ago Evry Health 51 - 200 ⚕️ Healthcare Insurance 🤝 B2B 🧘 Wellness Website LinkedIn All Job Openings Call Center Representative handling customer inquiries about health plan benefits and claims for Evry Health. Must have experience in commercial health plan customer service in the United States. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required National Contact Center Specialist 🔥 20 hours ago Solventum 10,000+ employees ⚕️ Healthcare Insurance 📚 Education 🧘 Wellness Website LinkedIn All Job Openings NCC Specialist handling healthcare inquiries and support calls for Solventum. Collaborating with diverse teams to provide innovative healthcare solutions while managing customer service interactions. 🇺🇸 United States – Remote 💵 $39.4k - $54.1k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Call Center ExperienceIssue ResolutionVerification and Follow-UpAppointment SchedulingProblem-Solving Skills

Soft Skills

Interpersonal SkillsProfessionalismFlexibilityAdaptabilityCustomer-Focused Approach