Customer Account Manager
Advance Auto Parts
full-time
Posted on:
Location Type: Office
Location: Norfolk • Virginia • United States
Visit company websiteExplore more
About the role
- Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts.
- Implement new Commercial Sales programs, as well as support current programs.
- Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
- Maintain database of account sales call activity, etc.
- Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.
- Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
- Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities.
- Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
Requirements
- Proven sales track record with 3-5 years related selling experience.
- Working knowledge of Advance products and services and the ability to market those products and services to meet customer need.
- Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork.
- Working knowledge of automotive systems and traditional automotive aftermarket.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management.
- Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Think strategically, analyze issues and options, and effectively manage and facilitate change.
- Ability to work an assortment of days, evenings, and weekends as needed.
- Ability to travel overnight occasionally.
- Must have a valid driver's license and be fleet safety certified. ASE certification preferred, but not required.
Benefits
- Position is eligible for sales commission based on individual or store performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceinventory managementautomotive systems knowledgecommercial account paperwork processingbusiness report analysisprofit and loss statement analysispresentation skillswritten communication skillsMicrosoft WordMicrosoft Excel
Soft Skills
relationship buildingeffective communicationstrategic thinkingchange managementteam playercustomer serviceproblem solvingorganizational skillsadaptabilityeagerness to assist
Certifications
valid driver's licensefleet safety certificationASE certification