Customer Account Manager
Advance Auto Parts
full-time
Posted on:
Location Type: Office
Location: North Wales • Pennsylvania • United States
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About the role
- Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts.
- Implement new Commercial Sales programs, as well as support current programs.
- Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
- Maintain database of account sales call activity, etc.
- Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.
- Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
- Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities.
- Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
Requirements
- Proven sales track record with 3-5 years related selling experience.
- Working knowledge of Advance products and services and the ability to market those products and services to meet customer need.
- Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork.
- Working knowledge of automotive systems and traditional automotive aftermarket.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management.
- Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Think strategically, analyze issues and options, and effectively manage and facilitate change.
- Ability to work an assortment of days, evenings, and weekends as needed.
- Ability to travel overnight occasionally.
Benefits
- Position is eligible for sales commission based on individual or store performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceinventory managementautomotive systems knowledgeAPAL systemreport writingbusiness correspondenceprofit and loss analysisstrategic thinkingcalculating discountssales forecasting
Soft Skills
communication skillsrelationship buildingpresentation skillsteam playeranalytical skillsproblem-solvingadaptabilitycustomer serviceorganizational skillstime management