Aduro Advisors

Chief of Staff, Client Service

Aduro Advisors

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $140,000 - $160,000 per year

Job Level

Lead

About the role

  • Design, draft, and manage all high-impact internal communications for our client service team
  • Own the communication cadence for critical projects and initiatives affecting the service delivery team
  • Prepare the CCO for key internal and external meetings by drafting agendas, consolidating materials, analyzing data, and synthesizing complex information into clear, actionable executive summaries
  • Serve as the primary “hub” for critical information, ensuring leaders are promptly and accurately informed
  • Establish, maintain, and manage the Client Service department's portfolio of key projects and strategic initiatives on behalf of the CCO
  • Act as the primary execution partner for leaders rolling out new initiatives
  • Drive the execution of high-priority strategic projects and initiatives owned by the CCO
  • Proactively identify and escalate execution risks, resource conflicts, and roadblocks to the CCO
  • Own the end-to-end process for managing and resolving high-priority client complaints
  • Oversee critical internal operations initiatives, ensuring minimal disruption to client service delivery
  • Develop, maintain, and distribute key operational and client service performance reports to the CCO and senior leadership

Requirements

  • A service mindset is a ‘must’; this role serves both Aduro clients and the Aduro team, driving alignment in pursuit of great outcomes
  • Minimum of 7 years of experience in financial services, fund administration, consulting, or a related field.
  • Previous experience in a Chief of Staff, Portfolio Manager, or Senior Program/Project Management role is highly desirable.
  • Solid understanding of the fund administration business, including core processes, client reporting, and regulatory environments.
  • Proven expertise in project management methodologies and tools (e.g., Gantt charts, status tracking, risk logs).
  • Exceptional written and verbal communication skills, with a proven track record of drafting high-quality, clear, and engaging internal organizational communications.
  • Strong analytical skills, proficient in utilizing data for operational reporting and strategic decision-making.
  • High degree of discretion and professionalism when handling confidential or sensitive client and internal information.
Benefits
  • Competitive salary
  • Health/Dental/Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Paid Time Off (PTO) & company holidays
  • 401k with Employer Match
  • Company-wide social events and programs
  • Dog-friendly office in downtown Denver

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementdata analysisclient reportingregulatory complianceoperational reportingstrategic decision-makingrisk managementGantt chartsstatus trackingrisk logs
Soft skills
service mindsetcommunicationanalytical skillsdiscretionprofessionalismleadershipproblem-solvingcollaborationorganizational skillsexecution