ADTRAV Travel Management

VIP Travel Consultant

ADTRAV Travel Management

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $27 - $32 per hour

About the role

  • Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
  • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
  • Provide travel expertise to clients.
  • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
  • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • At least 5 years of experience booking corporate domestic and international travel; complex international a plus.
  • Experience working with VIP clients and providing high touch, white glove service.
  • Prior experience with Visa/Passports preferred.
  • Experience using a GDS System; Sabre required, Amadeus a plus.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
  • Ability to weigh cost benefits and recommend alternate travel options to traveler within corporate policy.
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Experience with Microsoft Office suite (Outlook, Word, Excel).
  • Excellent English written and verbal communication skills.
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Be able to successfully attend and pass new hire and department specific training.
  • Able to maintain confidentiality of company and client information.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT.
  • Able to work overtime and some weekends and holidays as needed.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Flexible Spending Accounts
  • 401(k)
  • PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SabreGDS SystemMicrosoft Officetravel bookinginternational travelVisaPassportscity codesairline codeshotel codes
Soft Skills
customer servicecommunicationattention to detailorganizational skillsproblem-solvingempathyself-motivationlistening skillstime managementprofessional demeanor