Cultivate and maintain successful client relationships by proactively seeking engagement opportunities with low-touch accounts
Serve as the primary day-to-day contact and internal champion for marketer clients, handling and coordinating all general requests, inquiries, and issues to ensure timely and accurate resolution.
Collaborate with internal teams on any open managed service or consulting opportunities, support cases, and data science projects for their accounts.
Directly accountable for maximizing dollar retention within the assigned client portfolio, focusing on tactics that minimize churn and prevent revenue decline.
Understands the main DSPs and value of the media platforms and how they operate, showcasing a level of expertise needed to manage their portfolio of accounts properly.
Monitor and negotiate service contracts, project renewals, and retainers as needed
In Collaboration with Finance, monitor portfolio of existing accounts as it pertains to forecasted revenues with actualized revenues within the various media platforms.
Assists with Adswerve partner relationships as they correspond to a dedicated book of business
Asissts with Adswerve Partner Relationships such as Google as they correspond to a dedicated book of business
Act as the client advocate by gathering feedback and relaying client needs and potential risks to the management team, proactively anticipating and addressing potential issues to safeguard the partnership.
Document key client communications, opportunities, and activities within Salesforce

Requirements

3+ years of Client Services, Customer Success, or Agency experience.
Self-starter with a strong sense of integrity and eager to learn and possesses a "growth mindset."
Ability to command a room (virtual or physical) and maintain a professional, reassuring disposition in fast-paced or high-pressure situations.
Familiarity with programmatic digital media (DV360, Trade Desk), Paid Search (Google Ads, Search Ads 360), or Social Media platforms. Proficiency in Google Analytics and Google Cloud is a major plus.
Exceptional relationship-building skills and a proven ability to collaborate effectively.
Ability to demonstrate critical thinking skills, and solve client problems as they arise.
Bachelor’s degree or an equivalent combination of education and experience.
Excellent time management and organization skills. Can manage multiple clients and projects at one time and provide deliverables by expected deadlines.
Strong written and verbal communication.
Exceptional relationship-building skills and a proven ability to collaborate effectively.
Ability to demonstrate critical thinking skills, and solve client problems as they arise.
Experience working within Salesforce is a plus

Benefits

Semi-annual bonus potential
Medical, dental and vision available for employees
Paid time off including vacation, sick leave & company holidays
Paid volunteer time
Flexible working hours
Summer Fridays
“Work From Home Light” days between Christmas and New Year’s Day
401(k) Plan with 5% company match and no vesting period
Employer Paid Parental Leave
Health-care Spending Accounts
Dependent-care Spending Accounts
Employer Paid Basic Life Insurance
Voluntary Life Insurance (Employee/Spouse/Child)
Employer Paid Short & Long Term Disability
Employee Assistance Program (EAP)
Continuing Education Reimbursement
Employee Referral Bonus Program
Monthly Remote Work Stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

programmatic digital mediaDV360Trade DeskGoogle AdsSearch Ads 360Google AnalyticsGoogle CloudSalesforce

Soft skills

relationship-buildingcollaborationcritical thinkingproblem-solvingtime managementorganizationcommunicationintegritygrowth mindsetprofessional disposition

Certifications

Bachelor’s degree