ADRM

Infrastructure Engineer

• Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environments
• Manage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction
• Prepare and deliver clear, actionable reports on system health and performance trends for client leadership
• Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades
• Proactively identify risks and improvement opportunities across client security platforms before they become problems
• Represent ADRM in client meetings and calls with technical credibility and strong professional communication
• Support project management activities during system deployments and technology transitions
• Participate in client on-call rotation as needed to ensure continuity of service
• Travel to client sites as needed to support implementations, system commissioning, and relationship-building
• Partner with peers and leadership to maintain client priority lists and track critical path items

Security Infrastructure Engineer

Customer Success Manager

• Serve as the primary point of contact for strategic client accounts and initiatives
• Lead client meetings, program reviews, onboarding sessions, and strategic discussions
• Reinforce ADRM’s position as a trusted long-term partner
• Support account growth opportunities through relationship management
• Help coordinate onboarding timelines, milestones, and deliverables across multiple client deployments
• Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback
• Build strong working relationships with client stakeholders and internal teams
• Support long-term client success by helping ensure a seamless and high-quality client experience
• Lead client onboarding sessions, training, and platform walkthroughs
• Support clients in understanding and using DEFENDER™ effectively for their operational needs
• Help maintain momentum and ensure projects and operational initiatives continue progressing effectively
• Identify gaps and proactively help resolve them
• Maintain clear documentation, status updates, and reporting
• Partner with internal teams to ensure smooth execution and issue resolution

Client Success Manager

Security Engineer

• Support delivery of data center security projects from design through construction
• Coordinate across internal teams, clients, and integrators
• Review drawings, submittals, and field conditions for accuracy and alignment
• Identify and help resolve QA/QC and field issues
• Manage and maintain project documentation (drawings, RFIs, submittals)
• Track progress, action items, and outstanding issues
• Participate in client and project meetings
• Support adherence to security design and construction standards
• Other duties as assigned

Security Infrastructure Engineer

Client Success Manager

Security Construction Administrator