ADRM

Product Adoption Specialist

• Own the end-to-end rollout of DEFENDER™ across a large, multi-account client program
• Serve as the primary DEFENDER™ liaison for internal and external account teams
• Coordinate onboarding timelines, milestones, and deliverables across multiple client deployments
• Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback
• Ensure consistent and successful DEFENDER™ adoption across accounts
• Lead client onboarding sessions, training, and platform walkthroughs
• Support clients in understanding and using DEFENDER™ effectively for their operational needs
• Act as a trusted advisor on platform usage, best practices, and workflows
• Identify adoption challenges and proactively address gaps
• Manage a global, multi-account DEFENDER™ program, balancing priorities across regions and stakeholders
• Track progress, risks, and dependencies across deployments
• Maintain clear documentation, status updates, and reporting
• Partner with internal teams to ensure smooth execution and issue resolution
• Participate in client meetings, including occasional on-site engagements as needed

Platform Adoption Manager

Solutions Engineer

• Configure and evaluate enterprise physical security platforms and system integrations within a lab environment, including hands-on testing and validation of how technologies interact across complex architectures
• Conduct ongoing research and market scanning to identify and analyze emerging physical security technologies for functionality, maturity, scalability, and alignment with enterprise objectives
• Collaborate with infrastructure, networking, and lab teams to ensure sound system architecture and connectivity, working on-site every other week
• Participate in system design reviews and translate operational requirements into practical configuration and integration approaches
• Engage with vendors and technology partners to coordinate demonstrations, review product roadmaps, and assess offerings against defined use cases
• Support integration discussions, adoption planning, and proof-of-concept efforts, including feasibility and implementation impact assessments
• Develop documentation and reporting across technology evaluations, comparative analyses, and integration workflows for internal teams and client stakeholders
• Present findings and recommendations, in person and in writing, to a range of audiences including senior leadership and executives
• Support internal knowledge sharing through presentations and briefings, and represent the organization at industry events and trade shows

Physical Security Integration Engineer

Mechanical Engineer

• Development of design documents, drawings, and specifications for access control, video surveillance, intrusion detection, and related systems
• Serve as the Design Manager on projects
• Provide input on improvement of ADRM client design standards
• Effectively manage multiple projects of varying size and duration through completion
• Develop project construction documents and security scope of work and manage these documents through the project cycle
• Manage client expectations and Security Integrator deliverables
• Coordinate across disciplines (civil, architectural, electrical, etc.) to ensure all design packages are fully integrated with current security scope - including elements such as fences, gates, door hardware, and conduit pathways
• Other duties as assigned

Platform Adoption Manager

Physical Security Integration Engineer

Security Design Engineer