AdQuick

Customer Support

• Respond to customer tickets across email, chat, and in-app messaging — quickly, clearly, and with empathy
• Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes
• Escalate complex technical issues to engineering with clear, well-documented context
• Own customer issues end-to-end — from first response to resolution and follow-up
• Build and maintain help center articles, FAQs, and internal documentation
• Identify trends in support volume and partner with product and engineering to prevent recurring issues
• Help onboard new users and answer questions about features, integrations, and best practices
• Contribute to improving support workflows, macros, and tooling as we scale

Customer Support Specialist

Operations

• Own day-to-day operations of users on the AdQuick product, build out client support systems, tools, and educational content.
• Build and maintain operational processes for onboarding/offboarding, access management, incident response, and change management
• Manage relationships with vendors and agencies
• Partner with engineering and product on technical operations with company priorities
• Lead or contribute to cross-functional projects: tool migrations, system integrations, automation initiatives
• Develop metrics, dashboards, and reporting to track operational health and identify areas for improvement
• Handle escalations and resolve operational issues with urgency and clear communication
• Document systems, runbooks, and processes so the team can scale

Customer Support Specialist

Senior Manager, Technical Operations