Customer Support Specialist

AdQuick

Customer Support Specialist for a fast-growing tech company. Engaging directly with users to troubleshoot issues and provide solutions across various communication channels.

Posted 5/20/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Respond to customer tickets across email, chat, and in-app messaging — quickly, clearly, and with empathy
Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes
Escalate complex technical issues to engineering with clear, well-documented context
Own customer issues end-to-end — from first response to resolution and follow-up
Build and maintain help center articles, FAQs, and internal documentation
Identify trends in support volume and partner with product and engineering to prevent recurring issues
Help onboard new users and answer questions about features, integrations, and best practices
Contribute to improving support workflows, macros, and tooling as we scale

Requirements

What you’ll need

1-3 years in a customer-facing support role, ideally at a SaaS or tech company
Strong written communication — you can explain technical concepts clearly to non-technical users
A genuine problem-solver mindset; you enjoy digging into the 'why,' not just patching the 'what'
Comfortable with high ticket volume and able to prioritize ruthlessly
Tech-savvy — quick to learn new tools and platforms
Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar)
Patience and empathy, even with frustrated users on tough days
Nice to have: Experience supporting a B2B SaaS product
Familiarity with basic technical concepts: APIs, integrations, browser dev tools, SQL queries
Background in technical writing or knowledge base management
Experience working cross-functionally with product and engineering teams

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AdQuick Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 🛍️ eCommerce 📱 Media 💰 Series A on 2020-04 eCommerce
Advertising
Media AdQuick is a company that revolutionizes the process of planning, buying, and measuring out-of-home (OOH) advertising. It connects advertisers with OOH media owners across the globe, providing a seamless and efficient ad buying experience. AdQuick offers an advanced suite of solutions that include tools for OOH campaign automation, out-of-home demand-side platforms (DSP), and analytics to measure the effectiveness of OOH campaigns. Their platform allows advertisers to access a wide range of outdoor advertising options, from billboards to digital advertising formats, enabling rapid execution and superior measurability of campaigns. AdQuick serves advertisers, advertising agencies, and OOH media specialists by providing them with robust technological solutions that make OOH media buying more accessible and effective. Customer Support Specialist 🔥 0 minutes ago 🗽 New York – Remote 💵 $80k - $85k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer tickets across email, chat, and in-app messaging — quickly, clearly, and with empathy
Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes
Escalate complex technical issues to engineering with clear, well-documented context
Own customer issues end-to-end — from first response to resolution and follow-up
Build and maintain help center articles, FAQs, and internal documentation
Identify trends in support volume and partner with product and engineering to prevent recurring issues
Help onboard new users and answer questions about features, integrations, and best practices
Contribute to improving support workflows, macros, and tooling as we scale 🎯 Requirements
1-3 years in a customer-facing support role, ideally at a SaaS or tech company
Strong written communication — you can explain technical concepts clearly to non-technical users
A genuine problem-solver mindset; you enjoy digging into the 'why,' not just patching the 'what'
Comfortable with high ticket volume and able to prioritize ruthlessly
Tech-savvy — quick to learn new tools and platforms
Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar)
Patience and empathy, even with frustrated users on tough days
Nice to have: Experience supporting a B2B SaaS product
Familiarity with basic technical concepts: APIs, integrations, browser dev tools, SQL queries
Background in technical writing or knowledge base management
Experience working cross-functionally with product and engineering teams Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Associate, Customer Experience – Data & Strategy 🔥 3 minutes ago DoorDash 10,000+ employees 🛍️ eCommerce 🚗 Transport Website LinkedIn All Job Openings Associate in Customer Experience applying data science and AI at DoorDash. Designing models for systemic issues and collaborating with cross-functional teams. 🇺🇸 United States – Remote 💵 $64.6k - $95k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Tier 1 Support Specialist 🔥 50 minutes ago Hypori 51 - 200 🔐 Security 📡 Telecommunications 🏛️ Government Website LinkedIn All Job Openings SkillBridge participant working with Customer Support team at Hypori. Assisting in Tier 1 support and documentation of user inquiries in ServiceNow and Zendesk. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Representative 🔥 1 hour ago Ferguson 10,000+ employees 🤝 B2B 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Customer Experience Representative providing single call resolution on inbound customer inquiries, focusing on exceptional service and relationship-building. Working fully remote within the United States and maintaining customer records. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Seasonal Customer Support Representative, English-Speaking 🔥 2 hours ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Seasonal Customer Support Representative offering phone, chat, email, and SMS support in English. Fully remote opportunity for candidates based in Mexico, providing eCommerce assistance and customer inquiries. 🇺🇸 United States – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Bilingual Patient Support Agent 🔥 2 hours ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Bilingual professional managing patient support inquiries via calls, emails, and chats. Fully remote position based in Mexico for Resolv.Global. 🇺🇸 United States – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

APIsintegrationsSQL queriestechnical writinghelp desk tools

Soft Skills

written communicationproblem-solvingprioritizationpatienceempathy