Technical Enablement Manager
Insider.
Cloud
Senior Manager, Outbound ICX
Adobe
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Administer/design inside/tele sales representatives’ sales incentive plan for North American segment
- Train, mentor, coach, and supervise inside/tele sales staff
- Prioritize and allocate resources and work with field sales to provide field support
- Develop channel partnerships and market development; set targets and ensure revenue generation
- Lead strategic initiatives to enable Digital Sales team to exceed sales goals and KPIs across North America
- Responsible for Adobe Digital Media portfolio performance
- Develop sales strategy, pilot pitches, and reduce customer cancellations
- Build product knowledge of Adobe features, benefits, pricing, and services and coach team on customer needs
- Partner with Marketing, Sales Operations, Business Units, and Corporate Retention to source and execute campaigns
- Analyze business goals, customer and agent data, and daily reports to identify continuous improvement areas
- Provide feedback loop with worldwide stakeholders on execution and pilot/test campaigns
- Partner with Employee Experience on recruiting strategy, training and development, counseling, performance reviews, and compensation planning
- Develop key performance metrics and dashboards to focus sales on performance drivers
- Manage sales pipeline, forecasting, and prepare ICX sales performance reports
- Develop and improve lead qualification criteria and implement action plans when goals/SLAs are not met
- Implement and review policies, business metrics, productivity and operating structure; provide weekly reporting on leads, conversions, opportunities, and campaign effectiveness
- Track daily, weekly, and monthly activity and productivity metrics and turn data into insights to solve business problems
Requirements
- Postgraduate with over 10 years of experience in Field Sales and/or Digital Sales
- Proven ability to effectively manage people, hire and train, coach new sales team members
- Demonstrated success defining, refining and implementing sales processes, procedures and policies
- Advanced knowledge of Sales Operations and technology used in Digital sales
- Thought leadership on Sales, Customer Success and Subscription management
- Experience managing remote/virtual teams and motivating staff with high EQ
- Ability to compile sophisticated and creative analysis of complex data and translate results into actionable deliverables
- Willingness to work across shifts
- Working closely with North American customers in EDT/EST time zone
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales incentive plan administrationsales strategy developmentperformance metrics developmentlead qualification criteriasales pipeline managementdata analysiscustomer success managementsubscription managementsales process implementationforecasting
Soft skills
mentoringcoachingteam managementhigh emotional intelligencecommunicationcollaborationproblem-solvingresource allocationstrategic thinkingtraining
