Adobe

Director, Pre-Sales, Adobe Customer Solutions

Adobe

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Implement the new ACS vision and business lines with the support of ACS Global Sales team
  • Integrate ACS services into the earliest stages of the sales motion
  • Partner closely with ACS Account Executives and broader Sales teams to position the new ACS post‑sales portfolio
  • Oversee rigorous customer discovery, solution design, and proposal development focused on clear business outcomes (e.g., revenue acceleration, customer experience improvement)
  • Grow the services pipeline in line with DX innovation, ACS priorities and pipeline gaps
  • Improve proposal win rates across the region
  • Lead executive‑level customer engagements and proposal defences for top opportunities
  • Align with CXO license Solution Consulting leadership to ensure strategic resourcing for high‑priority deals
  • Optimize pre‑sales processes, tools, and ways‑of‑working to increase deal velocity and scale bookings
  • Establish a staffing model that ensures the right expertise is deployed at the right time
  • Champion innovative methodologies (e.g., robust POVs, Adobe’s Scopezilla scoping tool) to differentiate ACS recommendations
  • Partner closely with delivery teams to ensure the accuracy, clarity, and feasibility of pre‑sales scopes
  • Provide high‑quality documentation and expectations‑setting to minimize rework and improve customer satisfaction
  • Recruit, lead, and develop a high‑performing, diverse EMEA pre‑sales team
  • Set clear goals, manage performance rigorously, and reinforce Adobe’s values
  • Foster a culture of learning, innovation, collaboration, and strong team engagement

Requirements

  • MBA or equivalent advanced degree or equivalent experience
  • Significant experience in a leading consulting environment
  • Demonstrated success hiring, leading, and mentoring high‑performing teams
  • Proven ability to scope and sell large‑scale enterprise transformation programs
  • Strong understanding of industry trends and Adobe Digital Experience solutions
  • Experience leading customer engagements in marketing, digital transformation, or customer‑experience domains
  • Exceptional analytical and problem‑solving capabilities, with the ability to build new frameworks and intellectual capital
  • Operational attitude with a passion for scale, process improvement, and measurable impact
  • Experience navigating and influencing in highly matrixed organizations
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
proposal developmentsolution designcustomer discoveryenterprise transformationprocess improvementanalytical capabilitiesproblem-solvingscopingsales motionpipeline management
Soft Skills
leadershipmentoringteam engagementcollaborationinnovationperformance managementcustomer satisfactioncommunicationstrategic resourcingoperational attitude
Certifications
MBAadvanced degree