Adobe

Customer Success Manager

Adobe

full-time

Posted on:

Location Type: Remote

Location: Chile

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Job Level

Junior

About the role

  • Act as a point of contact for collaborators within customer organizations, including executive audiences when appropriate.
  • Build and run customer success plans with clear goals, achievements, metrics, and a governance cadence with checkpoints, reviews, and action planning.
  • Co-create plans passionate about measurable outcomes and long-term value, connecting customer priorities to digital initiatives.
  • Translate strategic objectives into coordinated workstreams supported by internal specialists and partners.
  • Guide customers through their digital maturity journey, from adoption to operational excellence.
  • Facilitate sessions such as journey mapping, maturity assessments, and initiative prioritization.
  • Track adoption and engagement, identify blockers, and define actions to accelerate results.
  • Monitor account health and risk signals, and drive proactive mitigation plans and collaborator alignment.
  • Demonstrate and document business value and impact by connecting initiatives to outcomes such as efficiency, growth, and customer experience.
  • Share benchmarks, trends, and guidelines to encourage innovation and strategic evolution.
  • Collaborate with cross-functional teams such as Sales, Product, Consulting, Marketing, and partners to identify and build value-based expansion opportunities.
  • Represent the voice of the customer internally, ensuring feedback and needs are addressed with the right teams.
  • Contribute to continuous improvement of Customer Success practices through collaboration and knowledge sharing.

Requirements

  • Solid experience in digital business environments, for example digital consulting, strategy, innovation, marketing technology, or digital transformation.
  • Experience with enterprise customers paired with proficiency in leading structured strategic conversations with collaborators at different levels.
  • Strong consultative style with active listening, organized thinking, and the ability to clarify complexity.
  • Knowledge of digital business models, customer journey strategies, data-driven decision-making, and omnichannel experiences.
  • Experience helping organizations translate business objectives into digital initiatives, even without owning direct execution.
  • Excellent communication and storytelling skills, with adaptability to different profiles and cultural contexts.
  • Proficiency in Spanish and English. Portuguese is an advantage.
  • A Bachelor's degree or equivalent experience is necessary.
  • An MBA or a focus on Strategy, Digital Innovation, or related areas is advantageous.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital consultingstrategyinnovationmarketing technologydigital transformationdata-driven decision-makingcustomer journey strategiesomnichannel experiencesbusiness objectives translationcustomer success plans
Soft Skills
active listeningorganized thinkingclarifying complexityexcellent communicationstorytellingadaptabilitycollaborationconsultative styleproblem-solvingrelationship management
Certifications
Bachelor's degreeMBAfocus on Strategyfocus on Digital Innovation