Be a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with external and internal teams, managing expectations
Engage with Director and VP-Level executives to translate business needs into technical and operational plans
Coordinate and drive efforts to optimise product performance and customer adoption
Lead and guide customer through complex environment changes and upgrades
Supervise the management of technical critical issues and customer concerns
Share proactive notifications and recommendations of upcoming releases and possible impact
Lead customer check-ins and participate in quarterly business reviews
Deliver proactive status updates, deliverables and guidelines
Continually develop both technical and soft skills individually

Requirements

Bachelor’s Degree in related field of the technical industry or equivalent experience
At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
Very strong written and verbal communication skills in English a must, other languages would be advantageous
Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
Demonstrable ability to adapt to new technologies and learn quickly
Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform(RTCDP,AJO, CJA)Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

JavaSQLJavascriptAngularJSJQueryCSSRESTXMLweb-server technologiesAdobe Experience Platform

Soft skills

written communicationverbal communicationpresentation skillscustomer-facing experienceanalytical problem solvingbuilding customer relationshipscross-functional collaborationproject managementstrategic insightinterpersonal awareness