Senior Customer Success Manager
Adobe
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • New York • United States
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Salary
💰 $135,200 - $234,150 per year
Job Level
About the role
- Be accountable for Customer’s overall success with Adobe
- Act as the main point of contact throughout the Customer post-sales lifecycle
- Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap
- Deliver an exceptional customer experience through proactive communication
- Inspire innovation and thought leadership by sharing resources and new ways customers can use Adobe solutions
- Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies
- Serve as the voice of the customer internally at Adobe
- Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer’s success
Requirements
- Bachelor’s Degree and/or relevant work experience
- 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.)
- Passion for driving customer success and measurable outcomes
- Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
- Exceptional interpersonal, presentation, and communication skills, both verbal and written
- Ability to prioritize, multi-task, and perform under pressure
- Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships
- Existing knowledge of software in digital marketing and/or digital media space
- Expert at Program Management within large organizations
- Validated experience with account planning & customer success plans
- Effective at leading executive C-level discussions, presentations, meetings, and workshops
- Flexibility to travel (approx. 20%)
Benefits
- Reasonable accommodation for individuals with disabilities to participate in the application or interview process
- Ongoing feedback for personal growth through Check-In approach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Program ManagementAccount PlanningCustomer Success PlansDigital Marketing SoftwareDigital Media Software
Soft skills
Interpersonal SkillsPresentation SkillsCommunication SkillsConflict MediationPartnership CultivationPrioritizationMulti-taskingPerformance Under Pressure
Certifications
Bachelor's Degree